Customer service guide
What to prepare and where to send a support request.
Information to include
For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.
Customer support
Email: support@hydroflasuk.shop
Phone: 623-239-9530
Support availability: Weekdays 9 AM to 5 PM
Order timing
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.
Returns
Eligible items may be returned 30 days after delivery. Review the Refund Policy before sending an item to 2507 Clover Dr, Grand Forks, North Dakota, 58201, United States.
Business information
Legal operator: hydroflasuk
Business address: 2507 Clover Dr, Grand Forks, North Dakota, 58201, United States
Storefront: hydroflasuk.shop
Store operator
Hydro Flask is an online store operated by hydroflasuk. The official storefront is hydroflasuk.shop.